Return policy

Not Happy? Want to Return Your Order? 

We want our customers to have the best possible experience but on a rare occasion, there may be a problem with delivery or you may accidentally have ordered the wrong item, etc.

Any item you order from us can be returned within seven (7) days for a full refund or exchange.

Goods must be unused & in perfect condition in their original packaging.

We suggest that you return using an insured delivery as we cannot be responsible for returned goods damaged in transit. 

Remember to include your name and address and whether you would like a refund or exchange.

Goods returned to us arriving damaged or lost, will not be credited. The delivery charge on the original order is not refunded.

Single pods and opened packages are not eligible for returns. 

Before making your return, please contact our customer service team by email: info@mocafino.com to process a return authorization and receive the address for USA returns. 

To withdraw from the purchase contract, the buyer may use Form (Withdrawal Form) provided by the seller. The buyer shall send the withdrawal from the purchase contract to the seller's email or delivery address specified in these terms and conditions. The seller shall confirm receipt of the form to the buyer without delay.